Refund policy
Returns & Exchanges
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return or exchange.
To be eligible, your item must be unworn, unwashed, and in the same condition you received it, with tags attached and in its original packaging. You'll also need your order number or proof of purchase.
To start a return or exchange, contact us at info@azzaarchives.com. Returns will need to be sent to the following address: Cairo Alshaikh Zayed district 8 neighborhood 3 villa 18 الشيخ زايد الحي ٨ مجاورة ٣ فيلا ١٨
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return question at info@azzaarchives.com.
Damages and Issues
Please inspect your order upon delivery. If a piece arrives with a flaw, that's on us to make right — not you. Contact us within 72 hours of delivery with a photo of the issue and your order number, and we'll arrange a full replacement or refund at no cost to you. If the item is out of stock, you'll be refunded instead.
Exchanges
Exchange requests follow the same 3-day window and must meet the same condition requirements above. Exchanges typically take 3–5 business days to process. Out-of-stock items cannot be exchanged — in that case, we'll process a refund instead.
Exceptions / Non-Returnable Items
Final sale items, and any pieces marked as such at checkout, cannot be returned or exchanged unless they arrive damaged or defective. Please get in touch if you have questions about a specific item.
Refunds
We'll notify you once we've received and inspected your return, and let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Please note it can take extra time for your bank or card company to post the refund on their end. If more than 15 business days have passed since your return was approved, contact us at info@azzaarchives.com.
A Few Notes
- Shipping fees are non-refundable.
- The customer covers any additional shipping or handling costs on approved returns/exchanges.
- Each order is eligible for only one post-purchase action (either one return or one exchange, not both).